Frequently Asked Questions
Getting to us
Where are you located?
Festival performances/workshops/screenings take place around various venues in Valletta and Floriana and are clearly marked on a map in the Festival programme. Season performances take place at Spazju Kreattiv, St James Cavalier, Castille Place, Valletta.
There are three separate entrances to Spazju Kreattiv which you can use:
- Castille Place (Main Staircase): This is the ideal entrance to use if you are watching a performance in the Theatre or a screening at the Cinema.
- Castille Place (Side Door): This is the ideal entrance to use if you are watching a performance in Studio A.
- Parliament Entrance: This entrance is accessible either via the Parliament Staircase (near City Gate) or by walking round St James Cavalier from Castille Place. It is the ideal entrance to use if you are coming in with a wheelchair or pushchair.
I’m worried about not finding parking in Valletta. What are my options?
Driving to and finding parking in Valletta may sound like a headache at first, but there’s actually plenty of options available! We do strongly suggest thinking ahead of time (just in case!) and planning for a small stroll around the capital city before coming in to watch a performance.
Please use the switch at the top of the map to browse the parking and public transport options.
If you’d like to avoid looking/paying for parking and if you’d like to take a more eco-friendly journey to get to us, practically any town/village will offer direct bus service to and from Valletta. More details on routes and timetables can be found here.
You may also wish to make use of the ferry service (which most kids will also love!) from the Three Cities or Sliema. If you’re using the Three Cities Ferry, you can then take the panoramic lift up to the Barrakka Gardens and just cross the street to our building in Castille Place. In the case of the Sliema Ferry, this will stop you in Marsamxett, so there’s a slightly longer walk up to the heart of the city. For schedules, fares and routes, click here.
Floriana Park & Ride
The Floriana Park & Ride Facility has over 750 parking spaces, including of course a free shuttle service (operating every 5 – 10 minutes depending on the time of day) that takes you straight to the heart of Valletta. And all of this for only €0.40c per day! For extra comfort (or in case of rain), ask the personnel on site to indicate which shuttle can stop you at Castille Place.
The facility is open Mondays to Sundays (including Public Holidays) from 6am to 9pm, and you can find more detailed information and a very handy map detailing all the stops on the shuttle’s route online.
Parking in Floriana
- Floriana Football Ground: A car park is situated right next to the Floriana Football Ground, opposite the Phoenicia Hotel. Entrance fees vary between €2.50 and €3.
- Granaries: A small car park is situated right next to the Floriana Granaries, opposite the Catholic Institute. Entrance fee is by donation to a parker.
- Grand Excelsior Hotel: A car park is situated right next to the Grand Excelsior Hotel, further down Great Siege Road. Entrance fee is by donation to a parker.
- Other private car parks can also be found in the area.
Parking in Valletta
- White Parking Spaces: You can park in these spaces at all times.
- Blue Parking Spaces: These parking spaces are reserved for Valletta residents between 6pm and 6am daily, but you can park in them from 6am to 6pm.
- Green Parking Spaces: These spaces are for Valletta residents only, at all times.
- Yellow Parking Spaces: You cannot park in these spaces, as in any other location on the island.
CVA Fees in Valletta: The Controlled Vehicular Access system in Valletta means that parking in any parking space (white/blue) in Valletta comes at a small tariff. More details on payment, exemptions, entry & exit points can be found here and tariffs are summarised below:
- Access for the first 30 minutes: Free of charge
- Access for over 30 minutes: €0.82c per hour with a maximum charge of €6.52 daily
- Access after 2pm: Free
- Access on Saturdays, Sundays & Public Holidays: Free of charge
- Access for electric cars and motorcycles: Free of charge
Central Bank: The closest car park to our building is the one near Central Bank, just opposite St James Cavalier and Castille. Entrance fee is by donation to a parker.
Hastings: There are a few small public parking areas to the west of City Gate, near Hastings Garden.
Marsamxett: There are a number of white parking spots available on the periphery of Valletta (side of Marsamxett Road), all the way to Fort St Elmo and the Mediterranean Conference Centre.
Attending a show
I will be attending with an audience member who requires assistance. What should I do?
Please contact box office at +356 21 223 200 ahead of your visit, so as to ensure we can make your visit as comfortable and enjoyable as possible.
Are seats numbered? When do the doors open?
Most seating is on a first come first served basis (with the exception of large capacity shows during the Festival, and performances at the Spazju Kreattiv Theatre – which are ticketed). Doors open approximately 10 minutes prior to most performances (and 15 minutes prior for the Theatre). We advise audiences to arrive early so as to enjoy the full experience, and we also suggest that young people sit towards the front to have a better view.
How do I book my tickets online?
You can find all the ticket options on each event page, including Series and Combo discounts. You may pay with debit / credit card.
If you’re having trouble booking/printing your tickets, please contact Box Office at +356 21 223 200.
Can I book my tickets in person at the Box Office?
Yes, you can purchase tickets at our box office which is located at Spazju Kreattiv, St James Cavalier, Castille Place, Valletta. Since there are a limited number of tickets for each performance, we suggest you purchase tickets well in advance to avoid disappointment.
I’m visiting with a group. Do you have any offers/discounts available?
If your group is made up of 10 persons or more, please e-mail firstname.lastname@example.org for details on our discounted event packages.
Will children younger or older than the recommended age be allowed in the performance space? Do I have to pay for babies/toddlers who will not take up a seat?
We strongly advise for age recommendations to be used as guidelines. We understand that this may be difficult for families with children of various ages, and therefore if you believe that the content will be appreciated by a younger child, you are welcome to book a ticket. Should a child disrupt a performance, they may be asked to leave the space with their parent/guardian until they settle. If the term ‘strictly’ is used, the performance is not suitable for children of a younger age.
In the case of babies and toddlers, there are suitable performances/screenings for this age group which are specifically created to be enjoyed by the very young. A ticket for toddler screenings costs €4 and covers a toddler with maximum of two accompanying adults.
What is your latecomers and refunds policy?
No latecomers will be allowed inside the performance space and no refunds will be given (unless a performance is cancelled). We strongly suggest that you plan ahead so as to enjoy the full ŻiguŻajg experience!
I’d love to sit down for a meal with my family before/after the show. Do you have a restaurant at Spazju Kreattiv, St James Cavalier?
We’re going through some exciting changes here at Spazju Kreattiv, and a new catering concept is set to launch later this year, providing a variety of family options for you to enjoy! Until then, our cafeteria/restaurant, Inspirations!, is open for limited hours daily, between 09:30 and 16:00 between Monday to Friday.
Are baby changing facilities available at Spazju Kreattiv, St James Cavalier?
We have baby changing facilities in our toilets at ground level (right next to Studio A). Our toilets on the upper level (near the Theatre and Cinema) are currently undergoing renovation and will include baby changing facilities as well.
Is there somewhere to leave pushchairs, prams and/or wheelchairs at Spazju Kreattiv, St James Cavalier?
Our Customer Experience Assistants will show you to a space where you can park these, but please note that these are not the responsibility of our staff. If access for a wheelchair in the performance space is absolutely necessary, kindly contact Box Office in advance at +356 21 223 200.
It’s my child’s first visit to the Theatre/Cinema. Is there anything I should keep in mind?
This is indeed an exciting and magical moment which your child will carry with them as they grow older! We want your child to feel comfortable and don’t mind if they are vocal or energetic – our performers will guide audiences if silent moments are needed and encourage them to laugh, respond, clap and cheer! The three things we ask of our audiences in the performance space are – no photos, no phones and no food/beverages.
Is eating allowed inside performance spaces?
Food and beverages can be very distracting to live performers and other audience members. We therefore ask audiences not to bring these items into the performance space.
Can I record performances or capture photos?
We encourage you to make the most of every bit of the performance, and therefore ask you to refrain from taking photos or videos during the event itself (also because this can be very distracting to live performers and other audience members). You’re welcome to mark this special moment before or after a performance, and if you wish to upload to social media, you can also tag our pages or add the hashtag #ŻiguŻajg.
I am an educator bringing in students to one of your performances/workshops/screenings. How can I prepare my class in advance?
Please visit our resources page for a selection of tips and resource packs prepared by the ŻiguŻajg team and artists.
I am an artist / student / individual looking to join your team. Are you offering any career opportunities at the moment?
Please visit our career opportunities page for more details on how you can get involved.
I’m a business owner and/or individual who loves what ŻiguŻajg stands for and who wishes to contribute and support you. How can I do that?
Please visit our support us page for details on sponsor packages and donation options.
I’ve read all of the above but still have some questions for the ŻiguŻajg team. Who can I get in touch with?
Please visit the contact us page and fill in our contact form. A member of our team will get in touch shortly!